New state and federal laws require us to inventory all water service lines in our service area. A service line is the underground pipe that carries water from the water main, likely in the street, into your home or building. We need to determine the material that your service line is made of, which means we will need your help.

Service lines are often copper, plastic, lead, or galvanized iron or steel. Older homes and buildings may have a lead service line. Drinking water is free from lead when it leaves our water treatment plant. However, water can absorb lead as it travels through lead pipes on its way to your faucet. Lead can cause serious health problems. If you have a lead service line, we need to take steps to reduce your lead exposure risk. Knowing your service line material is very important for your health and safety!

Customer Survey

We need your help to find lead pipes. Please complete the survey as soon as possible. If you need help locating your service line or determining the material type, contact us at (970)-356-3020 or at lcrr@nwcwd.org.  Return the completed survey form and a photo (e.g., taken with your cell phone) of the service line coming into the building.

Email completed surveys and photos to lcrr@nwcwd.org or visit our office during normal business hours to drop off the survey form and show photos to staff at 32825 CR 39, Lucerne, CO  80646.

For More Information

• Contact us at: (970)-356-3020 or at lcrr@nwcwd.org or visit our website at www.nwcwd.org.
• For more information on lead in drinking water, visit the Colorado Department of Public Health and Environment’s webpage at https://cdphe.colorado.gov/lead-testing.
• For more information on reducing lead exposure around your home/building and the health effects of lead, visit EPA’s website at http://www.epa.gov/lead or contact your healthcare provider.

Thank you for your assistance!